Hoe plaas ek ‘n bestelling?
Bestellings kan geplaas word aanlyn deur ons webwerf, via WhatsApp, telefonies of in die winkel. Alle bestellings moet vooraf geplaas word om beskikbaarheid te verseker.
Watter areas lewer julle af?
Ons lewer af in die volgende areas:
📍 Hartswater
📍 Christiana
📍 Warrenton
📍 Jan Kempdorp
📍 Vryburg
📍 Kuruman
📍 Kathu
📍 Olifantshoek
📍 Dibeng
📍 Postmasburg
📍 Barkly-Wes
📍 Kimberley
📍 Windsorton
Is daar ‘n minimum bestelbedrag vir aflewering?
Ja, jou bestelling moet R400 of meer wees om vir aflewering te kwalifiseer.
Is daar ‘n afleweringsfooi?
Ja, ‘n afleweringsfooi is van toepassing op alle bestellings. Die fooi hang af van jou ligging.
Wanneer moet ek my bestelling betaal?
Alle bestellings moet ten volle aanlyn betaal word deur ons veilige betaalpoort voordat dit verwerk word. Ons aanvaar nie betaling by aflewering nie. Aanlyn betaling bevestig jou bestelling.
Watter betaalmetodes aanvaar julle?
Ons aanvaar aanlynbetalings via krediet-/debietkaarte of EFT (bankoorplasing). Betalings wat deur ons aanlynwinkel gemaak word, sal dadelik verwerk word om jou bestelling te bevestig.
Kan ek my bestelling verander of kanselleer nadat ek dit geplaas het?
Jy kan slegs ‘n bestelling kanselleer of verander indien dit nog nie verwerk is nie. Sodra dit gepak is, kan geen veranderinge of kansellasies gemaak word nie.
Bied julle terugbetalings of omruilings aan?
Nee, weens gesondheids- en veiligheidsregulasies bied ons geen terugbetalings of omruilings aan nie. As daar ‘n probleem met jou bestelling is, kontak ons binne 24 uur met bewys (bv. foto's).
Wat as ek die verkeerde bestelling ontvang of ‘n probleem het?
As jy ‘n verkeerde item ontvang of enige probleme het, kontak ons onmiddellik met bewys, en ons sal jou so gou as moontlik help.
Bied julle grootmaat bestellings aan?
Ja! Vir grootmaat bestellings, kontak ons vooraf om beskikbaarheid en pryse te bevestig.
English
How do I place an order?
Orders can be placed online through our website, via WhatsApp, phone call, or in-store. All orders must be placed in advance to ensure availability.
What areas do you deliver to?
We offer delivery to the following areas:
📍 Hartswater
📍 Christiana
📍 Warrenton
📍 Jan Kempdorp
📍 Vryburg
📍 Kuruman
📍 Kathu
📍 Olifantshoek
📍 Dibeng
📍 Postmasburg
📍 Barkly West
📍 Kimberley
📍 Windsorton
Is there a minimum order amount for delivery?
Yes, your order must be R400 or more to qualify for delivery.
Do you charge a delivery fee?
Yes, a delivery fee applies to all orders. The fee depends on the delivery location.
When do I need to pay for my order?
All orders must be fully paid online through our secure payment gateway before processing. We do not accept payment on delivery. Online payment confirms your order.
What payment methods do you accept?
We accept secure online payments via credit/debit cards or EFT (bank transfer). Payments made on our online store will be processed immediately to confirm your order.
Can I change or cancel my order after placing it?
You can only cancel or change an order if it has not yet been processed. Once the order is packed, no changes or cancellations are allowed.
Do you offer refunds or returns?
No, we do not offer refunds or returns on perishable goods due to health and safety regulations. If there is a problem with your order, please contact us within 24 hours with proof (e.g., photos).
What if I receive the wrong order or have a problem with my order?
If you receive the incorrect items or experience any issues, contact us immediately with proof, and we will assist you as soon as possible.
Do you offer bulk orders?
Yes! For bulk orders, please contact us in advance to arrange stock availability and pricing.
